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Frequently Asked Questions
Quick answers to the questions we hear most often from parents and players.
Always sign in the same way you originally signed up. If you created your account with "Continue with Google" or "Continue with Apple", use that same button every time — signing in with an email and password instead creates a new, separate free account.
Type your email address in all lowercase letters — capital letters create a different account.
Forgot your password? Enter your email at admin.chessworld.io/forgot-password and a reset link will be sent to you.